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J & A Restaurant

2201 11th Avenue
Regina, SK S4P2K2
Tel: (306) 757-2288
Neighbourhood: Downtown


Displaying 1 - 1 of 1 Reviews FoundSort: Useful | Helpful | Reviews | Date
worst customer service
By JK9004032 of Regina (1 Review)
Submitted Monday, September 12, 2016 - 8:32am [Take-out]

THE WORST CUSTOMER SERVICE EVER!! Few days ago, I phoned the restaurant to pick up a dim sum order for lunch and I was not sure about the ingredients because it was not specified in the menu at all! (I tried to check the menu before order but this was the only menu that I could find online) So I asked if the menu that I was going to order contains chicken or not through the phone quickly. And when I picked up my order at the restaurant, right after I paid, the lady working there (must be the owner of the restaurant or so) scolded me that I was not sure about the menu when I ordered! and said "Next time you should be sure about what you want to order, it is so busy during the lunch time so you cannot ask like that through the phone" and walked away to the kitchen.. what??? I cannot ask what's inside when I order? I knew exactly what I wanted to order just was not sure what's inside and doubled checked through the phone. I understand that it is so busy during lunch time but it only took 40 sec to order and ask.. she didn't even say thank you or it will take few minute.. just hanged up on me right after I ordered. (I was even confused if the phone was cut) when I just wanted to make sure what I eat she treated me like a homeless begging food from them in front of the people having lunch there. Very unpleasant experience. to be honest, the food is just westernized fried dishes and the dim sum I picked up was not even very good. I will never visit again and would not recommend to anyone..

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