They have a very strict reservation policy, where you can only make reservations between 2pm-5pm . I called in over a week and a half ahead to make reservations for a larger group. It was 430 I was put on hold for a few minutes, and told to call back in 10 minutes. I tried calling back, the line was busy the whole time. The next day called in at 5:15 literally, they refused to take my reservation, too lazy to even record my name... It took me another day until I finally got my reservation.
As for the food, I prefer either the original guu or guu with garlic, seems to fit my flavour more and seems like more variety? Beef tataki I had was a bit too salty, and sashimi salad, was more like a sashimi daikon salad, for my other dishes they were O.K...They have a specialty drink menu, it is interesting to have coloured ice balls in your drink, but not if they take up 75% of your drink.
Since it was a larger group there was a 2 hour limit we could stay, they were rushing is like crazy. It also took us awhile to flag someone down to take a second round of orders. They were basically trying to kick us out while they completely forgot some of the desserts my friends had ordered. How do they expect us to leave when we havent gotten all of our orders?
I've been to other the guus numerous times and to this location very few, I dont think I'll be returning again based on this poor customer service rating. The other guus are much friendlier and have better selections of food to fit my taste.