I visit the Posh in Burnaby twice, the first time I had good service, the waitress was really friendly and explained how sukiyaki works. She knew it was our first time so she recommended that she brings us a "assortment plate" which was really nice. I normally go for regular chinese AYCE hot pot places which I must agree have a lot more variety. (meats & seafood) but for the price 13.88 plus $1 sauce, its not a bad deal if you're looking for a not over-stuffed night.
Then, about a month later, I decided to take my whole family (group of 12) and tried their lunch! They have increased their prices ($2 more) but we thought its okay, cuz they said they've increased their quality and service.
But what disappointment! The waitress we got was terrible! She really tried to hard sell their drinks, but we only wanted tea. Then she said there is a charge for tea. $1.50 a tea bag! I don't remember they charging for tea the first time I went. But I mean for a group of 12 paying adults, its not really businessy to not include tea. The manager could have easily done that!
And then she asked us if we've came here before, then my sister said only I came here before. Then I said.. "Oh but you can explain how this works to them." .. then she said "oh if you've been here, you can explain.".. I was sorta choked cuz she's pretty much passing the ball back and forth, I asked her to do something simple.
Then when we ordered, I asked her to bring each side of the table the "assortment plate". And once again she said "oh you've been here before, you can order what you want and we'll double the orders." ..Now I'm choked! Cuz I asked her to do someting VERY simple! and she's not even the person who's in the kitchen arranging the plates! So she's just being PLAIN LAZY!!
So after the food came, I noticed there were lots of items missing or not the right amount. Like we ordered 4 udon's. and only 1 came. Then I ordered large plate of spinach and only like 6 leaves came! SERIOUSLY! My table was group of 12!! It was very frustrating as our waitress wasn't very helpful.
It also took forever for them to come fill the drinking water. And I find the beef's quality has gone down, most of the strips were all fat!
So for them increasing in price, its no longer worth coming here! Cuz if you do the math, $15.88+$1-2dipping sauce+1.50tea=$19.38!!
For that I much rather go to other AYCE places for like $19.95 for more variety on meats, seafood, veggies and sauce! I recommend Top Gun Hot Pot in Crystal mall ANYDAY!
This place is only good for people who likes a quiet meal with no waitresses coming around to help(bad service), likes to pay for tea and dipping sauces, and are allergic to seafood and in love with fatty meats! Yuck!