Submitted Saturday, August 9, 2008 - 6:25pm [Dine in]
It's no one thing that creates success. You have to have the right space, the right presentation, the right location, quality ingredients, attractive dishes, and the list goes on. But I'll tell you, you can have ALL of those things and lose customers because of the service.
I went one time to the old Cambie location. I took my wife, her sister and my two children. We wanted it to be good. As a matter of fact, we eat organic so we were hoping it would be our new favourite. The 30 something man who served us was incompetent - slow, socially inept, ignorant, and seemingly preoccupied with his personal life. Nevermind his disgusting habit of serving beverages by putting his fingers on the rim of the glass!
I haven't yet succumbed to the urge to say "I used to manage a restaurant and I would have fired you if you treated my customers this way" but this was about the closest I ever came. We have never been back. Too bad. Such promise.
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Submitted Monday, December 31, 2007 - 4:54pm [Dine in]
I was surprised to read that the primary owner is Chinese. He has spoken to me in fluent Japanese, so I have serious doubts. And of the 5 times I have been there, the average time to get my bill after asking for it is easily <3 minutes.
The ambience is "Solid" as selected in the "Service Rating" category. There's a good din, the decor is authentic (including the hilarious old Japanese variety shows on VHS and karaoke), and the staff behaves in a way that one can only describe as pleasantly Japanese. All this pulled off in a space above a MacDonald's in a building that was designed by someone who was clearly uninspired.
Even the fact that the sushi is marginal does not dissuade me from going back. I just skip the sushi and go for one of the many fantastic noodle or rice bowls.
You can't lose. Go now before the lineups get too long.
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