After wanting to try out the HSG for quite some time I finally got the chance on Jul 11. Our server seemed a bit indifferent, but it was a very hot night and like everyone, sometimes it's hard to be at the top of ones game at all times. Little did I suspect how much of an off night he was going to have.
We ordered crab cakes and a gorgonzola fondue as our appetizers, the fondue was quite good, the crab cakes, well not so much. Frankly we took one bite of the crab cake and didn't proceed any further, if something tastes off there is no way I'm going to chance it. Our waiter decided not to ask if there was something wrong with a dish that was barely eaten, good job waiter! After another 45 mins my main course arrived which was suppose to be a rib steak, the waiter walked up and said, "hey our kitchen made a mistake, instead of the regular rib eye, they did a blackened rib eye, will that be OK? If it is I will buy you a drink". I was thinking to myself how about you give me the steak, you know the one you guys screwed up and made me sit here 45 mins for, but by this time I just wanted my meal so I said yes, the steak was good but not what I ordered.
What was suppose to be a fun night out at a restaurant I was looking forward to trying turned into a shambolic event and I won't recommend or return to this establishment. I wrote a similar review on a local blog that the owner of the restaurant read and to his credit he asked me to contact him which I did. Over the phone he listened to what happened and explained his side of the story. He asked me for my address and said he would "do something for me". Well unfortunately he totally dropped the ball and never did anything so basically I'm not even sure why he asked me to call.
What he should have done is invited me down to the restaurant for a couple of on the house steaks and taken care of a customer that spent his hard earned money at his establisment and had a crappy experience.