No concept of customer service whatsoever. Arrogant owner/management who doesn't give a damn what you think or if you come back or not.
Came here for $17.95 lunch BBQ all you can eat. Price is not cheap for lunch so I expected a half decent meal.
Wrong. Marinated Beef came totally unseasoned, no sauce, no marinate. In fact all but one meat item came marinated. When questioned the waitress simply stared at me and said she doesn't know anything and walked away, no attempt to call over the manager or correct the situation.
Steak and chicken were not sliced for you (came in a big chunck) and I was told to use the scissors to cut it myself. Wow, I am paying $18 to cut meat? I was totally confused and angry as the same time as I rememberdKorean BBQ to be completely different when I last tried.
Having given up on the meat items and decided to order the salmon roll which is included in the all u can eat menu. Waitress' response was a again a simple "NO, we don't have it" and walked away. No attempt to cross it off the menu or inform the customer when first seated. After making a big fuss the owner told the kitchen to make the salmon roll for me. Turns out they do have the ingredients, but of course cost cutting seems be the management's only focus here.
Over an hour and half passes and not once did the waitress change the charred and blackened cooking element for us. Nor did the waitress turn on the bbq for us when our meal began. Both of these are standard services at most other Korean BBQ restaurants.
Completely horrendous dining experience.