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vonantalVancouverSince June 19, 20062 Reviews
Average Rating
2.5 (2.4)
  • Food3.5 (3.5)
  • Service1 (1)
  • Value1 (1)
  • Ambiance3 (3)

Reviews

Displaying 1 - 2 of 2 Reviews Found
Boathouse Restaurant, The6695 Nelson Avenue, West Vancouver
A beautiful location ruined by poor customer service and management
Submitted Thursday, April 18, 2013 - 10:40am [Dine in]

I attended at this restaurant for my birthday dinner. The server made a very obvious mistake with respect to my drink. Rather than admitting his mistake he went into a song and dance routine which involved confirming with the bartender that he had made the right drink. The drink is depicted in their drink menu, and it is also my usual drink which I have ordered more times than I can remember, and also make myself at home. Eventually the server relented and seemingly offered me another drink. At the end of the evening both drinks were on the bill. Efforts to resolve matters with the management have yielded no results. In fact they have not even yielded a response.

I will not be going back to this restaurant. I have been going to this restaurant with my family for a very long time. A very small effort on their part would have seen us remain customers.

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Tojo's Restaurant1133 W Broadway, Vancouver
The good, the bad, but not the ugly
Submitted Thursday, February 8, 2007 - 1:30pm [Dine in]

My wife and I went to this restaurant twice in the last couple of weeks. The service was quite good the first time, but very poor the second time. The food was excellent both times. The price was high for what is definintely not a fine-dining establishment, with fairly cheap-looking seating, tables and decor.

Given the prices and Tojo's reputation, one would have thought that more emphasis would be placed on excellent service, ambiance, and food. My wife had to wait over 30 minutes for her drink, sparkling water, and it took at least four requests to finally get the water delivered.

Reservations are also a problem, and both times it seemed like people being seated in no particular order of arrival, regardless of whether they had a reservation or not. The first time, we were seated before a couple that had an earlier reservation and, the second time, I had to point out to the hostess that I had seen people who were just walking in off the street were being seated, while we were still waiting for a table after 20 minutes even though we had a reservation. We were then promptly seated in a very unattractive corner, even though I had been assured that we were going to be given a "nice table".

On the plus side, you have to try the cold sake in the bamboo container, it is awesome, as is the food. Balancing it all out, the restaurant is pricey for what you get, though I would still go back.

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  • Service
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