They used to serve their dishes in these really nice big porcelain "boxes" shaped like a take-out one. Now bowls? Plain bowls? It lost half its fun.
Aside from maybe the photos of Hanoi and other places in Southeast Asia on the wall, there is nothing really "authentic" about this place as they claim. I've given it a few tries and I realized why do I even bother?!
First off, what service? My boyfriend and I went in there once and stood at the counters (with no line up in front of us) and the staff promptly ignored us for 5 minutes until we left in frustration. The girls were just out in space and the chefs were obviously busy. Second, no one cleans this place it's kind of gross. YES, I understand you do the cleaning yourself but come on, at least wipe the desks? I'll be honest and anyone can hate on me about this, I don't bother giving tips.
I had an awful experience the first time I went here. I have a substantial tolerance for spices and heat so I looked at the "spicyness chart" and decided to go for a moderately hot. OH MY GOD. The Malaysian stir-fried noodles I ordered were so spicy, I ate a bite of it and had to put it down. What the heck is wrong with the chef? You might as well feed it to someone without tastebuds. I took it home and decided to mix in a lot more greens and noodles to dilute the heat. No good - my mother and I ate some more and both of us probably have ulcers from that. We ended up throwing it away. I really don't understand how they judge spicyness.
Lastly, if anyone really wants an authentic me-goreng or tom yum noodle soup, they might as well go home and make it themselves or go somewhere else. I think people are just attracted to this place because it seems "hip" and comfortable for an "Asian" cuisine place. Honestly, the owners need to take a trip to Phnom Penh or Bangkok.