We tried so hard to like this place and have been three times since it opened. I understand it is just opening and will have kinks to work out which is why we kept trying again. We would say to ourselves let's try again.....I am sure it has improved since last time....only to discover we were wrong. Today's experience takes the cake and I am not even sure where to start.
This is a place that bills itself as a sportsbar so we went to watch the Canucks game.(note-we had to ask for the sound to the game to be turned on-Sportsbar?) I ordered a beer and 30 minutes later when I had a chance to ask where it I learned it hadn't been ordered and shortly appeared. (Strike 1) With my beer we had ordered the Spinach Dip. We were told it was on its way twice...then sent someone to look for it. Then it arrived....40 minutes after ordering and we were told at that point that the first one had been burnt. Fine, tell us that 20 minutes ago and I would have been understanding.( Strike 2) Then we ordered entrees, the homemade Mac and Cheese. They arrived and plate was super hot so I ate the salad first as did my companion. When I tucked into the Mac and cheese I realized the ramekin was cold as was the pasta- to its core. Same with my companion....back to the kitchen.(Strike 3). You will notice so far there is no offer of anything being comped or taken care of by the server. When we did get hot Mac and Cheese we were told 25% off the total bill. That sort of placated us........and maybe would have done more if the following other experience hadn't already added to our frustration:
This is a large restaurant and at the time there were about five tables in use and the whole back corner of the restaurant empty. The manager/owner chose to have an interview for a line cook at the table behind us as the hockey game was starting. The volume on the TV's behind us wasn't on so we could hear the entire interview. The owner talked down her own restaurant and the interviewee slammed the food all within very easy earshot. As they walked away from the table for a tour of the kitchen the table behind us asked how we thought the interview went-we all shared a laugh. It was SOOOO awkward. Then she hired the guy....we could understand since she explained that one line cook was currently also the dishwasher. We also learned the bartender is moody(which we saw demonstrated when he spoke to the waitstaff) and the restaurant runs out of ingredients regularly.(THEY NEED HELP!) But why they had the interview right there in a half empty restaurant blows my mind.
We get the bill only to learn that 25% off the entire bill meant only the food bill and the beer I waited 30 minutes for had no discount. No offer of free dessert although the merits of dessert there were explained to us in much detail. We saved $7.22 which was less than our 40 minute appetizer or our drinks. Comping something would have been way better!
We were so uncomfortable we had to leave during the second period. It obviously wasn't our night to eat or drink there. I wish them luck in their endeavor but they have just lost a couple potential regulars in us by not handling the situation properly from the beginning.
I will say that the food we had once it was served and hot was pretty good, and was the only saving grace of a horrible dining experience.