This restaurant has very bad service and the owner has very bad attitude.
On Saturday March 7, 2009 at 7.30 PM we went for dinner there. It is four of us: me, my wife and our 2 little kids (3 year and 1 year). My one year old baby needed high chair and the 3 year old needed booster, but they didn’t have anything available. Because of that my wife was struggling to feed the 1 year old. Then, because my 1-year old can’t sit properly, she wanted to walk in the restaurant. My wife then followed and watched the baby in walking. In walking around, the baby didn’t bother anyone, actually the customers liked to see and talk to the baby. I and my other kid were sitting and eating.
Then, we saw that the highchair was not used anymore, but none gave it to us until 20 minutes later. When my baby was still walking around, the male Thai owner came in and shouted to my wife in very rude manner and said: “Take your kid away. She shouldn’t be running around here!!” We told him that it is very unprofessional that a fine restaurant like that only had one chair that was what made my baby kept walking around.
From this experience I conclude the following:
1. The male Thai owner does not like kids and the restaurant is not family friendly.
2. It is completely unacceptable for such restaurant to have only one high chair and no boosters at all. Having 10 high chairs, for example, will take the same space as for one because high chairs are stackable. By comparison, a cheap, smaller Vietnamese restaurant that we often go has many highchairs and boosters.
3. The male Thai owner doesn’t have manner and his behaviour was extremely rude to my wife. Obviously, he doesn’t know anything about serving customers in Canada.
4. The male Thai owner must undergo extensive customer service training.