Submitted Saturday, January 31, 2015 - 10:59pm [Dine in]
We chose this restaurant because it was close to our hotel within walking distance. We were greeted promptly and seated by the window. Recommendations were made and we chose the specials. My husband and son both had the steak and lobster special and I had the maple glazed salmon. Shortly after receiving our beverages, our meals arrived piping hot. It pays to be there early. The sound of the crackling fire made us feel cozy on a cool night. Later we shared apple crumble with ice cream and caramel sauce and had one more drink. Our waiter was very attentive.
Was this review helpful? 12 / 28 users found this review helpful.
Submitted Monday, December 15, 2014 - 12:07am [Delivery]
I just received the most horrible experience from this place. After arriving at my hotel, I used the online ordering system posted on their website. Bad idea! This place was 5 minutes away from where we were staying and after along drive, and a hungry family to feed, we decided to order in. After a 90 minute wait I finally called the restaurant and asked where my food was and they assured me the driver was on his way. After 75 minutes I called again. This time I spoke to a manager and she too promised me the driver had just left. After 2 hours the food arrived COLD and without our drinks and missing an item. Being in a hotel, there was no microwave to reheat anything and I shouldn't have to anyway. I immediately called back to share my disappointment. They made excuses and said the online ordering does not go directly to them. It is contracted out by another company. I was told they couldn't credit my credit card because it was made though another company. The food was cold and disgusting! We chose to try and eat something because we were starving by tis point. After about 6 returned calls they said they would give me $30.00 back from my $100.00 order. I ended up tears insisting on getting a full refund. Eventually, after another 2 hours, the delivery driver came back and gave me cash back in full. They were very apologetic and talked about the contracted company app again. DO NOT USE THE ONLINE ORDERING and DO NOT ADD A GRATUITY, because the restaurant doesn't receive it.
Being of Japanese descent, we have had our fair share of Japanese food. The sushi from the grocery store is 100% better than this place. I will NEVER recommend this place to anybody.
Was this review helpful? 19 / 39 users found this review helpful.