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tunnel17Downtown VancouverSince January 28, 20093 Reviews
Average Rating
3 (3)
  • Food3.5 (3.3)
  • Service2.5 (2.3)
  • Value3 (3)
  • Ambiance3.5 (3.3)

Reviews

Displaying 1 - 3 of 3 Reviews Found
JJ Bean House of Coffee402 Davie Street, Vancouver
Great lattes
Submitted Tuesday, January 27, 2009 - 8:35pm [Dine in]

When my office moved from being across from an Artigiano to what I feared would be a foreign coffee chain wasteland, I was happy to discover JJ Bean at Homer and Davie.

The small latte is nice and strong - beautifully presented with just the right amount of crema on top. The cafe is bright, stylish and relatively free of the laptops that plague some cafes in town. While there are a few food offerings, JJ's is all about the coffee, and it shows in the quality.

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Closed
Urban Burger1067 Davie St, Vancouver
Tasty fries and a juicy burger
Submitted Tuesday, January 27, 2009 - 8:30pm [Dine in]

I recently tried Urban Burger for the first time. When I walked in, there were two uniformed police officers happily munching away... if these guys don't know where to get decent fast food in this town, who does?

While service could have been a bit more organized (part of my takeout order was initially missed in the hand-off of the order from one employee to another), both very friendly and polite.

The fries more than met my expectations. I wouldn't mind seeing a few more toppings for the burgers, but the swiss/bacon version I had was juicy and flavourful and the bun was perfect.

I wouldn't hesitate to return in the future.

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Vera's Burger Shack1030 Davie St., Vancouver
How to alienate a loyal customer
Submitted Tuesday, January 27, 2009 - 8:24pm [Dine in]

I was a fan of Vera's on Davie until one night a couple of months when I noticed that the price that the cashier (who later identified herself as a co-owner of the Davie franchise) had charged me for my combo was higher than the price on the take out menu that I'd printed from Vera's corporate website the day before. Instead of refunding the overcharge, I was told the "error" (It was clear they didn't believe me) was the fault of head office.

When I returned home, I called the store and gave them directions on how to find the take out menu with the lower price on their own corporate website. Instead of a sincere apology for overcharging me, I was told I could return to the store for the refund (never mind the time that I'd wasted by this point) and that someone from head office would call me. Instead of a call from head office, I received a very patronizing phone call from someone who identified himself as the franchise holder. I was a loyal Vera's customer until that night - so much so that I'd given them not one but three opportunities to make up for not believing me about the overcharge when I first brought it to their attention. Having waited tables and served up burgers while I was in university, I know my customer service expectations were reasonable (and met with a mixture of indifference and annoyance).

I used to dine at Vera's on Davie about 3 times per month. I will never return.

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