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tsartyWindsor, ONSince May 12, 20131 Review
Average Rating
2 (2)
  • Food3 (3)
  • Service1 (1)
  • Value2 (2)
  • Ambiance (0)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Grand Valley Restaurant1611 Lauzon Road, Windsor
Horrible experience
Submitted Sunday, May 12, 2013 - 5:01pm [Take-out]

I have been ordering take out and dinning in at Grand Valley for years. This one experience has me tainted for ever. On Mothers Day, my family and I places am order. Upon pick up, we received 2 bags and didn't bother checking the bag as we have never had problems. We arrived home and realized have the order was missing! So we called again to only get attitude and was asked to return our food and bring it back to the store. We replied no, and for them to deliver. They delivered the rest after having called again, to remind them that they should put us as a priority as we are waiting for the rest of our food. Free having that delivered, when opening the bag we discovered that the sweet and sour pork & chicken had no sweet and sour sauce!! Well my husband was tired of calling and so I did. When called I spoke to 2 different people. The first was a woman who didn't speak English very well and the second is a man. He assumed it was us calling because he already knew the address. I suggested that they should do something to compensate the hassle that was brought to us through this order. He asked the "manager" and came back to ask me what I wanted. I stated that they should offer something as they messed up multiple times in one night. He asked with lots of attitude " what you want money back?". I said well it should be something, then he proceeded to say " well I'm delivering it". As if that were compensation and of course he had such an attitude from the beginning. Not once did they apologize for the inconvenience. Disappointed to say the least. The food is good, but the service is unbelievably horrible!! Perhaps you would might not experience the horrible service this time but it's bound to happen :(

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