My friend and I went here last night with a Groupon--we'd made a reservation for 7pm, and even though the place wasn't even half full when we arrived, we were told to wait for a few minutes before they seated us. This became the theme of the evening. When we were seated, we were given menus and asked if we had a voucher, which we duly showed. We were told to look at the drinks section of the menu before our server disappeared and proceeded to seat and take orders from other customers who arrived after us. One table who'd arrived after us even got their drinks and their fondue sets before she came back to take our order.
At this point, I was a bit annoyed, since we must have been waiting for about 10-15 minutes before she finally came back to us after initially seating us. It seemed that she had either forgotten about us, or was ignoring us. We ordered teas (which are priced from $4-$6 a CUP, not even a pot! So no refills of hot water) and then again, we played the waiting game. This is a fondue cafe, so there really isn't any cooking to be done here, just some chopped up fruits and veggies, pieces of bread, pretzels that look like they came out of a bag you could by at the grocery store, little pre-made quarter-sized cookies, and cubed pieces of banana and lemon loaf, so we wondered what the hold up was.
Finally, our cheese fondue set came, and they brought the chocolate fondue set out at the same time, which had small balls of frozen ice cream for dipping in the chocolate. This meant if you didn't want your ice cream to be a puddle by the time you ate it, you had to eat it near the beginning of the meal, which felt strange, since we wanted to eat our cheese fondue first before moving on to the sweet stuff. Bad planning.
To make matters worse, they didn't bring us any fondue forks with the fondue, and after trying to catch our server"s attention and utterly failing (God, she was a ditz!), I lost my patience and just went straight up to the counter and told another server that we had been waiting for several minutes for some forks, and also the glasses of water we had also asked for, but which hadn't come. This server at least seemed a bit more on the ball and apologized--I pointed out to her that it wasn't her fault, but our server's who seemed to be clueless.
We finally got our forks and our glasses of water (which were tiny, by the way, and never refilled during the entire course of our meal--seems like Capstone is trying to make their money through the exorbitantly priced drinks, and is discouraging people from drinking free water) and started to eat. The food, as I mentioned earlier, is nothing special--for the cheese fondue we got baby carrots, grape tomatoes, chopped apple, red grapes, little pieces of bread that didn't taste fresh, grocery-store pretzels, and little pastry cookies. For the chocolate fondue, we got little balls of ice cream, pieces of pineapple, cubes of banana and lemon loaf, little cookies, a slices of banana. My first thought was, "I could easily do this at home myself, and probably do it better." Not a good thing to be thinking when you're out to eat.
About halfway through our meal while we were still eating, another server (not the original one, nor the one who brought our fondue forks) came to our table and presented us with the bill. She said something to the effect of, "No hurry, but here's the bill whenever you're ready." Both my friend and I were like, WTF? It was clear that we were still eating, and my friend even wondered if they were closing or something, but according to their posted hours they were open till 11 PM and it wasn't even 9 by this point. To me, that was the final straw in terrible service. Why present the bill to your customer in the middle of their meal? It made me wonder who these servers were, and if they had any worthwhile restaurant experience at all. I eat out a lot and these kinds of mistakes they were making were like something out of Kitchen Nightmares.
We finished our meal and left, very unimpressed. All in all, not a good experience--I have no desire to go back here, and would actively discourage friends and acquaintances from trying it out. One positive thing that came out of it though, was that it made me realize that I could easily do my own fondue at home and provide even better things to dip into it!