Had eaten in this restaurant about two years ago & found it to be a pleasant and somewhat upscale dining experience for South Delta. As a result, I was pleased when my husband took me there to celebrate my birthday. We went early on a quiet Tuesday evening at the beginning of December. We were seated in a nearly empty restaurant (2 other tables and one of them was just paying and leaving). So service should NOT have been an issue - but it was. Our server seated us and then disappeared for 10 minutes, did not offer to take our drink order or anything. We noticed the menu was no longer as upscale as it used to be - it's more in line with the pub next door now. Too bad. Server reappeared to seat another table and on the way back by us asked if we wanted anything?!? We said we were ready to order and this seemed to fluster her so she said she would be right back. 10 minutes later, she's finally back! She starts by telling us she's new. We were to hear this MANY times during the evening!! I ordered a glass of wine from the wine list and she immediately indicated she didn't know what that was since she was only a beer drinker herself. Great. I had to point out the wine I wanted on the list and she seemed to finally take note. We ordered appies and entrees, a Caesar salad and the Duck Breast for me, Scallops and a Gorgonzola Peppercorn Ribeye Steak for hubby. Our drinks finally showed up, after two more tables were brought in, seated and served THEIR drinks first! We did not even get the basket of bread that showed up on all the other tables when they were seated, nor was it offered. Appies showed up, and were unremarkable at best. Drinks were both empty by this time, but waitress simply grabbed the plates and headed out without asking if we wanted another. Meals did not show up for almost 20 more minutes, and when she put the plates down (forgetting who had ordered what and telling us,yet again, that she was new) we immediately saw that the order was wrong. My duck breast seemed fine, but hubby received a prime rib dinner. Not what he ordered. When we pointed this out to server, since she didn't notice, we were once again told she was new, and she would take it back and go check with the chef. As I sat with my rapidly cooling dinner in front of me, my husband urged me to start since it can't take long to get his steak. Wrong. He sat and watched me try to stall as long as I could while waiting for his meal, which took 20 more minutes! Waitress stopped by a couple more times to tell us she was new, to offer to get him soup while he was waiting, and finally brought a bread basket!! His dinner showed up just as I finished the last of mine, which by then was ice cold. Very poor service - he should have had his re-order go right to the front of the line in the kitchen but it obviously did not. So much for eating our dinners together! I nibbled at the remains of the bread basket (that we had to ask for while waiting for his meal) while hubby ate his entree. The other server in the restaurant (who was apparently TRAINING ours!)came over and stated that because of the problem, we could have free desserts. Hardly made up for the poor service so far. Then our server comes over and announces that the chef who makes dessert isn't in, so several items aren't available. We tried two items that were "specials" - a gingerbread type cake with caramel sauce and a pumpkin ice cream cake. Both were bland and uninteresting. The other server then came over again, this tme with our bill, and indicated that she had taken a whole 15% off. Any other restaurant that had messed up this badly would have taken off one or both meals as an apology, but this was clearly all we were getting. My birthday meal out was disgraceful, and we will not be back. Reasons: Poor Service and a lackluster menu with mediocre food. Note to owners: make sure your servers are educated about the menu and capable of doing the job before setting them loose on your paying customers. It's the least you can do!