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TreatsandeatsWhite Rock Since September 18, 20161 Review
Average Rating
2 (2)
  • Food2 (2)
  • Service1 (1)
  • Value2 (2)
  • Ambiance3 (3)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Famoso Neapolitan15865 Croydon Dr, Surrey
Horrible Service - mediocre food
Submitted Saturday, September 17, 2016 - 11:42pm [Dine in]

Made reservations for a party of 10. Arrived at 6:30. Ordered by 6:45. Two people at our table ordered salads to start and they arrived 20 min later. Drinks were taking 15+ min to arrive and the servers response was 'oh, they haven't been brought out yet?' I believe that is your job as our server is it not?
After waiting for nearly an hour and watching other tables who had arrived after us finish their meals I asked to speak to the manager. He explained they were extremely busy, short staffed and everyone was in the same boat. Not the tables who were seated after us and had already finished appies and mains... He then said it was because our table had ordered appetizers so there is a wait between them and mains and our pizzas were going in the oven right now.
It made no sense!! A table of friends of ours had arrived 10 min after us and was done their appies and mains and were settling up their bill. It was close to 8:00pm!
Being in the service industry for years myself I found his explanation to be ridiculous. A table behind us of 14 for all their meals before us and they arrived at 7pm.
After all this we still had to wave the waiter down for drink refills. And ask a few times as he always forgot.
We were never offered any pizza bread or something to tides us over while we waited. We had an 11 month old with us and he wasn't offered anything either.
It was pretty upsetting! When the pizza did come out it was just ok. Nothing like we were used to eating there. Some people did love their pizzas tho.
Extremely disappointed and will NOT be going back!
The manager did offer free desserts to us, which only half the table received. We also received 25% off our bills and a gift cert. Sadly it didn't make up for the 1.5 hr wait and horrible lame excuses and service.

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  • Ambiance