I'm giving this restaurant 0/5!
I have been to Makoto a couple of times before and one thing is constant – service was VERY SLOW. But tonight was a particularly interesting evening because my family decided to celebrate my Mom’s birthday there for dinner. I thought it would be nice to surprise my mom with a cake so I called the restaurant ahead of time and asked if I can bring a cake and have it served after our meal – the lady I spoke with said it was okay. So I brought the cake to the restaurant before my parents came.
After waiting about 45 minutes for our meal, we had dinner and I asked the server if she can bring the cake out. After five minutes, the owner came to our table and asked me to go over the sushi bar, behind the counter. He yells “We are so busy here, you serve your own cake!!!” -- I was completely stunned. Then the lady server was about to put the candle on the cake and then the owner yelled at her while grabbing the candle from her hand and then told me “YOU PUT YOUR OWN CANDLE AND LIGHT IT YOURSELF!!!!!!!!!!!!” while handing me the lighter. At this point, I didn’t realize that the entire restaurant (it is a VERY SMALL restaurant) was looking at us – that includes my parents, brother, sister-in-law, fiancé and my future parents-in-law. All the guests were shocked with what just happened. I lit the candle and brought the cake over to our table – still stunned in disbelief.
I have never been disrespected and embarrassed like that my entire life.
After dinner, my fiancé did talk to the owner and told him that what he did was very unprofessional. If they did not want to serve cake, he could have said it in a more polite and respectful way. I will NEVER go back to this restaurant and will definitely tell all my family and friends about this sad story.