Taisho's in a convenient location with a laid-back atmosphere, complemented by their taiken belt and use of bamboo. Although I can't comment on their raw dishes since I don't order them, their cooked food is decent, and I've gone there many times over the years to order what I know to be safe.
However, they have a problem with service: not much effort was made to ask how our food was, or whether or not we would like refills on our drinks, be it tea, pop, or just water. Quite often the server just placed our dishes at the edge of our table and leave, as if we were some animals that were simply happy enough to have our troughs filled.
To make matters worse, they now have a mandatory 10% tipping policy, which they don't tell you when you put your name on the waiting list. There are also no visible signs to alert you of this. They only tell you when you are getting seated. But who's going to leave after waiting fifteen minutes for your table, when you're already hungry? 10% is not a big deal, but at least be up-front and honest about it. When the manager was asked about their reasons for this new policy, he replied that they weren't receiving many tips from customers in the past, so were forced into making this decision.
There are other examples of poor service on which I don't think I need to elaborate, but if people aren't tipping the servers, you'd think management would do the right thing and correct their service. Instead, they have this "hidden" policy.
How unfortunate for a once-favourite place.