Its unfortunate that a place with such great food has so many problems with their service.
The kitchen simply cannot keep up with food orders when the restaurant is full. Items were coming almost 2 hours after they were ordered. This is unacceptable.
After explaining the situation to the floor manager one on one in a calm and sincere manner, she was completely apathetic to the problem. She should have come over to the table and explained that the kitchen was backed up, under-staffed, whatever. Our bill was atleast a few hundred dollars, maybe even give us dessert on the house. Instead, she said she was the floor manager, not the kitchen manager and that there wasn't anything she could do. W-O-W.
When I hear Bobby Mcferrin's "Don't Worry, Be Happy" 3 times in an evening, you know there is a music crisis going on. When combined with low blood sugar levels from the second 45 minute gap without food and an empty beer glass, the agitation level increases. Get a 5 disc CD player or a CD player that plays MP3 discs, put it on shuffle and don't subject your guests to this sort of cruel punishment.
There are several other izakaya restaurants that serve up similar fare to Shiru-Bay. Skip Shiru-Bay and try one of the Guu restaurants, Hapa Izakaya or Gyoza King. If you must go here, avoid the busy periods, especially on weekends, and sit at the bar if you are in a small party.