Have seen this place for a while and just never went in. Did some work outside and was starving so wanted something with some substance close and quick.
When we entered the place looked fancier than we were dressed for. We actually talked about leaving. We were quickly seated by a young fellow who tried to balance the menus and a pitcher of water at the same time. I order the $19 medallion steak which came with soup/salad and baked potato/rice. I picked the soup with the limited choice of French onion or clam chowder. I don't enjoy seafood so French onion soup linked with the baked potato. I asked for the steak to be medium well and to get the soup right away as I was hungry.
As we were waiting I started noticing the little things. The glasses on our table were not cleaned and the same with the cutlery. Actual pieces of food on two forks and slime on a glass at our table. No paper towel in the women's bathroom and non working dispenser in the men's. I think the restaurant is kept intentionally dark to hide the age of the place.
The soup that was supposed to be quick took close to 20 minutes. Apparently it was in the oven. When it arrived it was a pretty much a gooey mess. The steak took another 20 plus minutes to arrive. It was barely cooked medium. The bacon bits were artificial and the pre-cut green onions were kept in the freezer.
I get that a restaurant is trying to reduce waste. But what is the food cost on 2 green onions? A $19.95 dish and you send out old frozen onions that you can't see well because the place is so dark. The service person was friendly yet slow which followed the trend of the food.
When we got our bill we noticed an extra charge for something. We asked what this was for and our waiter had to check. Apparently according to the billing person, I had requested the French onion soup to be baked in the oven with cheese and that is what the $3.95 was for. Hmm...you offer a soup option of French onion or chowder, there is no discussion of how it comes or that there is an extra charge for this. Pretty poor. Now the entree is basically $24. My girlfriend is starting to get frisky and I just waive it away. You can tell from the billing person's attitude that she doesn't care and this is just going to turn into an argument.
We pay the bill and leave the very rare $0 tip. If we have to pay for soup because the waiter didn't give us an option...bye bye tip. If you hold yourself out as a restaurant that serves $20 entrees you need to deliver. Don't provide substandard cleanliness, substandard ingredients, slow service and learn how to cook a steak.. I think you could get a better pub steak up the street that would cost you less.
I don't like to complain when I eat. I share my experience and just don't go back . If you want to have a better meal for about the same go across the street to the Old Surrey House. I could see there set special sign from my seat and for a few more dollars I would have been happier and had dessert.