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TastebudzLangley, BCSince January 1, 20181 Review
Average Rating
2 (1.8)
  • Food2 (2)
  • Service1 (1)
  • Value2 (2)
  • Ambiance2 (2)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Montana's Cookhouse20090 91A Avenue, Langley
Poor customer service, rude staff.
Submitted Monday, January 1, 2018 - 3:12pm [Dine in]

Went here on New Years Eve of 2017. To summarize our experience:
1) Montana's had run out of chicken, so my wife could not have the dish she would have liked.
2) We waited an hour for our main course to arrive, no apologies from staff
3) My 10 oz steak was more like a 5oz steak (yes I know 25% or so of the weight may be lost during cooking). When I asked to speak with the manager regarding this, I was waiting for 20mins before I asked again to speak with the manager (food getting cold during the wait). I was told that the manager was too busy to see me (perhaps there was no manager on site that evening?) I did get a new steak cooked though which I got to go. By the way the waitress also forgot to ask how I liked my steak cooked.
4) The waitress had to be reminded of the cookies which went with our kids meal
5) We had some food to take home. Instead of the waitress taking the food away to put into carry out containers, she left the empty containers on our table to pack up ourselves.
6) On paying, I still left a 2% tip (more than generous considering the experience), the waitress literally dropped the receipt onto the table, said nothing and walked off!

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  • Ambiance