After reading all the bad reviews about the Kits location I'd just like to mention that not all the locations are as bad as this location. I can agree with the reviews this location has gotten, but I've recieved better service and food from the other locations. Maybe they should put some of the staff from the other locations in that store and hopefully bring it up the hype about Vera's. A new location opened up on main street and since I live in the area I thought I'd try it out and see if it was any better. IT WAS!! the staff was friendly and helpful even though it was busy, they didn't stop caring about the customer. the food was great, especially the lamb burger, the food was served in a timely fashion, granted it takes a little longer when its really busy but then it was worth waiting 15 minutes for it. People shouldn't write off all veras just because they had a bad experience at one location...if you didn't like one try a different location before giving up.