OVERALL: I don't get all the readers' choice awards. I just do not agree. Harvey's is precisely the same thing, but better, faster, cleaner, tastier and cheaper.
FOOD: I ordered the daily $9.99 special combo. The onion rings were greasy and had the tinny flavour of overused unchanged fry oil. The burger bun is nice and fluffy. The patty is definitely real meat, big and has great texture. Still, it's bland. Admittedly Harvey's patties aren't as fresh as Vera's, but Harvey's have an incredible char-grilled flavour that can't be beat by any fast food joint. Not even Vera's. Thank goodness my Vera's burger of the day came with Provolone and bacon to combat the blandness. You can also order any or all of all their dozen or so burger toppings, including an awesome BBQ sauce. But hey, you can at Harvey's too, for a cheaper price.
PRICE: Daily specialty burger combo for $9.99 with fries/onion rings and a drink is an OK deal. But ordering regular menu item gets pricy. Prices are the same as sitting in a comfy restaurant with table service .. except you ain't and there isn't. This is fast food. There are cheaper, better fast food and sit-down restaurant burgers out there.
SERVICE: It's a quick-serve burger joint so don't expect much. Still, though, very friendly, helpful cashier/counter guy.
AMBIANCE: Kitchy cute. Small, cramped, not the cleanest tables. Cold, too, when they leave the doors open. I mean, I'm all for fresh air on a warm day. But on a cool spring day it's only great for the guys in the kitchen. Meanwhile all the tables are directly in front of the open door. You have no choice but to freeze.