The restaurant was busy and a line outside. Waited for about 5 minutes before we got a seat.
Not a good start, found it very difficult to get served a drink. We asked some of the waiting staff how we can get some drink and they told us waiting staff would be with us, after 10 minutes of waiting we had to get up and ask. Eventually got some drink. This didn't seem to be a problem for other customers who got served tea as soon as they came in.
The service was by trolley, other people were complaining that the waiting staff didn't stop at their table to offer them food. One couple had to get up and ask one of the managers if the waiting staff could stop by and actually get some food. We didn't find this problem so much but the waiting staff either couldn't or wouldn't speak English in order for an explanation of the dish. We only had 3 dishes as the waiting staff couldn't explain to us what some dishes were.
I saw that other tables were struggling to get their bill and had to get up from the table to find a waiting staff to help them.
I saw one waiting staff push another member of staff aside in anger. Also I saw about 3 waiting staff yawn. They looked tired and aggravated.
The food that we had tasted quite good.
The restaurant looked clean but the decor needed a bit of a refresh.
For 3 x Dim Sum dishes, a Ginger Ale and Tea, the cost was over $18.
Would I go here again? At a restaurant I want to feel relaxed and looked after. I felt stressed and found it difficult to get served. So the answer is NO.