The Waterstone was a bit of a let down.
Our small party had reservations and we were promptly seated. The restaurant is very appealing and it looks like they have spent a lot of time and money on the design and fixtures. Overall we liked the feel of the place.
I think most of the problems were with the lack of service. According to our server they were short staffed that evening and therefore they couldn’t give us the attention we deserved. In fact, we seemed to have several different servers throughout the night and no one seemed to take ownership of our table.
I would have expected the manager on duty to have pitched in helping the floor staff and coming by to see how things were or deliver food/drinks but they were no where to be seen.
We constantly had to ask for cutlery or side plates or even another cocktail and to have our water refilled.
Food: not very good. It was well priced so I am guessing you get what you pay for. The 10oz steak was very thin yet cooked correctly. The salmon came with mashed potatoes even though the menu said rice. Jambalaya was good but a bit too spicy, they may want to ask how customers would like it. The chicken and ribs looked good and the two pastas did not come as ordered.
The biggest problem was with the salad with chicken. One of our guests had a pebble in theirs which did cause some discomfort and they did get their meal comp'd but i would have expected an immediate visit by the manager, but no.
All of the appetizers were good, so no complaints there.
We did have a good time, but overall we were disappointed. We all felt that it would be a good spot to drop by for a beer and a snack on a Sunday afternoon but we will chose somewhere else for a good meal.
One last point, if you are going to call yourself a taphouse, have more than 12 regular beers on tap. You can get the same mix at Whitespot.
The owners are a large organization and good at running pubs, I just think they need some work here.