Submitted Tuesday, March 16, 2010 - 9:13pm [Dine in]
I went here with my mom for lunch - what a huge disappointment due to the horrible customer service we received (and I have heard from others we are not alone in this but as we like to give the benefit of the doubt, heard the food was good and the location convenient, decided to try it out). It's not often my mom and me get the chance to go out for lunch together so what a huge disappointment this was to be treated so poorly and ignored by our waitress. We arrived at 1:45 and were told by a very impatient and rude server that we would be their last call as they closed at 3 (um, yes, ok, 1 hour and 15 min away?!) She was in a rush, abrupt, rude and unfriendly. We ordered bento lunch box specials, which arrived quickly and were delicious. Right after we received our meals, she brought us the bill, slapped it on the table and said we could pay up front! Tea was cold and she never reappeared to refill it, I got up and searched for her to ask (beg) for water and tea refills. We had lots of food leftover and decided to take some of it to go, we were given a styrofoam container to pack ourselves! We finally tracked someone down to pay for our meals and this is the very first time ever in my life I have not left a tip - I have received bad or mediocre service before and may have tipped poorly but this was the very first time ever where I felt so unwelcome and treated so rudely that no tip was left whatsoever. I guess they must not need the repeat business as they are in Newport Village so maybe they got a lot of traffic? I have already told my husband and two friends how awful the service was and Im sure my mom will do the same, how stupid of them to run a business this way, you send two people away upset and by the end of the week, 20 people will know about it easily! Needless to say, I will never go back or recommend this place to anyone, even though the food was quite good, I don't feel good spending hard earned money somewhere its not appreciated.
Was this review helpful? 9 / 11 users found this review helpful.
Submitted Friday, September 4, 2009 - 12:13pm [Dine in]
My bf and I tried this place out cuz everytime you walk or drive by, its full. We ate in and sat outdoors. Its not fancy but it was clean and friendly. The food was sooo bland and mediocre, nothing special and I was unimpressed. I totally don't understand all the rave reviews for this place unless its friends or family leaving reviews because the portions are small, no seasoning, not even salt, and the guacamole is disappointing if you are looking for something zesty that you can dip a chip in, this is just cubes of avacado and tomato with no other flavour, but I can see it being appealing if you just want something fresh and bland. And tripes on the menu?! not my thing sorry.
Was this review helpful? 2 / 5 users found this review helpful.