I've been to enigma a number of times, usually with my girlfriends, and almost all of those visits have been pleasant. Though the restaurant does boast a fairly large menu, there is something for everyone because of it, and so i can't complain.
Unfortunately, i was there with my friend last week for dinner and we had some of the most unfortunate service I've ever experienced there. I don't know if this guy was having a bad day, or if he was stressed, or if he was just plain off his game, but one thing he wasn't was attentive.
I arrived a few minutes before my friend, and they had a play-off special, $3.75 DRAFT PINTS!! (Exceptional in Vancouver!!) Anyway, my beer came quickly, but when she had arrived, it took him a solid 10 minutes to acknowledge her presence and then another 10 to grab a beer from the bar! I could understand this if it was busy, but this server had maybe 4 tables, and the time that we spent waiting for her drink i noticed him standing at the bar chatting with people instead of pouring anything.
Food was good, and came in a reasonable amount of time, but our request for ketchup (with fries...should've been at the table already?) went unanswered until we asked another server for it (Who was fantastically friendly and amicable i might add, kind've wished he'd been our server! -- Ask for the blonde guy with short hair and glasses next time you go!)
So we got our ketchup and ate our dinners, but when we were done, we sat there for another good 15 minutes chatting with dirty dishes at our table before he even came over to clear them :( Having your old dinner stare you in the face is not a pleasant experience.
When we wanted to pay, we had to ask for our bill (as he didn't come back again after clearing) and then had to go up and wait for him as it didn't show up at the table in the next 10 minutes. Waiting for the bill is the worst i think, it can put such a downer on your evening.
All that being said, the food was good and everyone else we interacted with in the restaurant was extremely pleasant, it seems that they're selective about their staff, so i'll give this experience a mulligan and just avoid the big, broad, dark haired guy with the well-groomed hair next time :)
I'd recommend this restaurant, and will be going back there in spite of this most recent experience!