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SMPDelta, BCSince March 2, 20101 Review
Average Rating
2 (1.8)
  • Food2 (2)
  • Service1 (1)
  • Value2 (2)
  • Ambiance2 (2)

Reviews

Displaying 1 - 1 of 1 Reviews Found
Mongolie Grill8400 Alexandra Road, Richmond
Worst Restaurant Experience
Submitted Tuesday, March 2, 2010 - 9:24am [Dine in]

We made reservations for 7pm for my daughter's 14th birthday (10 guests total.) We arrived to one wait staff and the kitchen "manager" serving all restaurant guests - no other staff, aside from the grill cook were on site. I asked for the cake to be put in the freezer stating that it was an ice cream cake (home made by my daughter.)

We arrived at 6:55pm. At 7:20 we got up and started selecting our food - no server had yet greeted us or taken our beverage order. At 7:45 I went to the bar, reached over and grabbed water glasses and filled a jug of water, forks and then stopped the "manager" and asked for service. He provided a number of "to be honest with you, this is crazy" responses, "I'm not even supposed to be doing this" "we don't have enough staff." 10 minutes later we recived three pitchers of coke. Other beverages that were ordered never arrived. In fact, no server once came to our table during the entire dinner - even after the restaurant cleared out at 8pm. We made every request getting up from our seats and going to the bar.

Our food was fine - what you pick is what you get so the combination really is up to the guest. The soup that was served with the meal was bland, starch thick and cold. We eventually recived wraps and rice after a number of requests.

We dediced to leave after eating and requested our bill and the ice-cream cake. We paid our bill, no discount was applied despite absolutely zero service. We drove home (10 minute drive), only to find that the cake had not been put in the freezer - need I say more.

The whole experience was a disaster with no interest in resolution by the staff - managment included. Our cake turned into a milk shake which was served at home, with sinking candles.

Don't waste your time or money at this restaurant.

  • Food
  • Service
  • Value
  • Ambiance