Our whole family loves Xiao Long Bao so we come to this place about once every 1~2 months since years ago. We have been coming to this place regularly even when it was still a tiny store across from Richmond Center. The food still tastes as good now, and we love coming here for lunch.
In terms of food & value: They increased the price of the food by a little over the year but it's understandable. For the food without price increase, they shrank the size a little instead... well, still good enough for us though since the taste is still excellent. It's not like we'd order more with smaller portions anyway. It's good when we don't have to take leftovers home =) Xiao Long Bao is a must-order every time we come here. Love the juice inside the Xiao Long Bao and the skin rarely rips! We also love the fried pork with nian gao, especially the sauce! (This dish is only available during lunch time, so that's why we only come at lunch).
As for service: Definitely improved over the years. Everyone who works there always have an attitude or something back then, but over the years their overall service improved. Definitely a good news to me XD Now they greet you with a smile and they promptly take away dishes and refill hot tea. The service now makes me happy to return now and then.
Ambiance: Good in general. Toilet is kept clean. Tables are all promptly cleared as soon as the customers leave. The best part is you get to watch the chefs make Xiao Long Bao. I'm always amazed by their speed and the Xiao Long Bao's skin doesn't rip apart when you pick it up! (Out of the numerous times I ate there, I think there were only 3 times that the Xiao Long Bao skin ripped)
Man, writing this review makes me crave for their Xiao Long Baos again!