We ordered 8-pcs of chicken, 12pcs of cupcakes and 1 med. size gravy. When we got home, we realized that KFC forgot to include the gravy! After 3 days, we decided to stop by the same KFC and ordered chicken for take out. I told the lady about the gravy incident and she asked me if I called that night. I told her no. She said you should have called and we could log it in. In my mind, how should I know that I would need to call????!!!! She didn't gave me my gravy $1.99 worth. Right then and there, I decided never to come back to this outlet again!!! FOR A $1.99 WORTH OF GRAVY, KFC has lost me and my family as their weekly customer.