Swiss Chalet on Lougheed by Boundary had become one of the restaurants my gf and I visited quite often. In the last 2 years, We've been there about 15 - 18 times. I had once really enjoyed the food, service and value that you could get. But in the last few times that we were there, things have gone way too wrong. Tonight was a low point.
I went to Swiss Chalet tonight with my gf and her family to celebrate a birthday. We had the misfortune of getting "Hong N." as our server. She was extremely impatient and most of the time, outright, rude. While taking our orders, she didn't allow any of us to finish saying our order, cutting us off mid sentence once she knew what we pointing to in the menu. When my gf's dad had a question, Hong impatiently pressed for him to decide on an item. After our orders were taken, she felt it was necessary to grab the menus from us as fast as she can so that one of them could go flying towards my friend, fortunately missing her, but unfortunately, hitting her camera.
When the food came, she threw down the 2 plates that she had, not really caring if she got the right person or not. She did not return for quality checks until late into the meal, and when it was time for her to end her shift, she pressured us to pay, returning several times within 3 minutes to look for payment. When we were setting up the payment on the machine, she unprofessionally looked over our shoulders to see what kind of tip she was receiving. When the tip reflected her performance, she glared at us and left.
Food - 2 - Service was not the only thing that has gone downhill in the past year or 2. I loved the Summer sensation special they had last summer. But the quality of food I got this time, as well as the past few times, has been a big disappointment. Chicken was only okay, a little salty in my opinion. The ribs I got were bland in taste and dry at one end. The placement of the food was really just where the kitchen staff manage to fit it. Endless fries seems to mean fill the plate with as much as you can so no one will ask for refills. Sorry, but presentation counts too.
Service - 1 - What a joke, "Hong N." was absolutely terrible. If only I could give a 0.
Value - 2 - The prices here have gone up a bit since last year. Although not terrible for the amount you get, definitely bad for the quality you get.
Ambiance - 1 - The dining area hasn't really changed. I thought it was nice before, really cozy. The staff was really nice, and it gave the place a nice and friendly environment. Now, the staff is abysmal in comparison, the tables we got today was still oily, and the floors were, lets just say, EWWW.
Overall - 1 - I use to like Swiss chalet for all the right reasons. Good food, great service, good prices, and a clean and friendly environment. It really kept me coming back over years. But now its poor service, so-so food, higher prices, and filthy environment. The staff really needs to be upgraded. It's a shame, but I will only return here if the next dozen or so reviewers tell me its safe to do so.