I've been drinking bubble tea from this place for the past 2 years.
The taro and green tea milkshake has always been very consistent and good. Considering there isn't many bbt places around this neighborhood Sammi's does give you the fix.
Its unfortunate that this time they totally forgot how to even make a proper bubble tea - its sad cause this is a mom and pop store and the women that works there (I think its Sammi herself) does work really really hard to keep the place running.
Long story short I ordered the usual green tea milkshake with pearls and my expectation was at least it had to taste like green tea with a milky/creamy taste to it just like the cheaper green tea icecream you'd get at the grocery store. I do remember it tasting this way.
This time it wasn't the case where the bbt tasted like it used some cheap generic green tea powder mixed with ice to create a green tea slushie with ice. Not only was this the case - ended up getting something really watered down and runny.
Normally I would have drank it or threw it away but I was pretty mad - and asked Sammi to make me a new one. She hesitated at first but resisted.
She asked me if you like it more slushie - I told her it doesnt taste like a mlikshake at all. Low and behold what does she do add more ice it becomes slushie but still the same crappy taste. Went back again and told her here you can have it, thank you and I wouldn't want my money back.
Didn't really intended to make a big scene but when you open up a business, your customers are expecting a certain level of quality. Sorry to say but you've lost a long-time customer