Seriously.... dont waste your time, money or effort....
We went last night for dinner, it was my guys birthday and Rockwell's has always been a tradition.. the one in Coquitlam has always been amazing to us. We were in Cloverdale and decided to try this one... BIG mistake.
We arrived and I noticed a strong smell of Curry coming from the kitchen, no big deal but its a steak house, not a curry shack. My guy hates curry so this was a concern. We noticed it was very cold inside, and as such we moved to a table close to the fire... much better.
As is the tradition, we looked for Prime Rib, his usual order. Nothing.Not on the menu. So we decided on the New York Steak. Sounded so good. We even upped the order and asked for sauteed mushrooms.... OH BOY!!
Steak dinner comes. I ordered mine well, not over well and not charcoal. Didnt want to complain, it was his birthday. He ordered his medium well, not raw, not blue, but cooked. His was the most undercooked steak I ve ever seen. He decided to eat it anyway, but got to the middle and the steak ended there. It was just too raw.
The mushrooms I decided to include: burnt to a crisp. When we complained, the waitress told me they were roasted. Now come on, it said sauteed, not roasted and there was absolutely no moisture in the mushrooms, they were straw like. I might not be a gourmet cook at home, but I know a burnt mushroom when I see it...I commented on the mushrooms to the waitress. She argued with me.
Seriously, she saw they were inedible, we left them on the plates. So instead of comping the mushroom fee, she argued with me and left it on the bill...... I know working in the service industry is not easy, and the customer is not always reasonable or right but seriously? Can you not see the burnt mushrooms we left on the plate..I paid the bill, over $64 for nothing, and left. NEVER EVER AGAIN.
I m trying to find the Rockwell's head office to let them know this location is completely unworthy of the name. SERIOUSLY: IF YOU WANT ROCKWELL'S GO TO COQUITLAM AND STAY AWAY FROM THIS PLACE.