I've been to the OSFs in Gastown, Whistler, and Victoria, so I know what I should be expecting from the chain. However, the New West location is the worst out of all the ones I've been to. Being a New West resident, and having fond childhood memories at the Gastown OSF, I really wanted to like this place... but I can't.
I've visited this location for lunch, dinner, and in the middle of the afternoon. Regardless of the time, and regardless of how empty the restaurant is, it takes a long time to get a seat.
The OSF concept is great: no-fuss spaghetti meal complete with bread, butter, salad/soup, dessert and tea/coffee, all for one low price. But while they allocate the effort in wowing the customers with the generous loaf of bread, garlic butter, ice cream and bottomless coffee, they skimped on the one thing that is in the name of the establishment---the spaghetti.
I've always wondered why they don't offer other kinds of pasta for a change. But no matter. In all the other OSFs, the spaghetti is usually cooked properly. Here in New West, it's always overcooked.
And the sauce... oh man. I have jars of generic-brand pasta sauce at home that taste better. The "fresh, plump mushrooms" in the mushroom sauce are obviously from a can. The white sauce has the consistency of glue and tastes similar to it. Perhaps it's the same in all the other OSFs, but the horridness of the sauce is far more pronounced in the New West location, probably because the spaghetti is bad to start off with.
I've had the salad once and that was the last time I had the salad there. It's the same salad mix as found in the other locations, but doesn't seem to be as fresh here.
Very, very disappointed.