I should mention first that our experience was at the new Royal Oak location of Little Thai Place, not downtown. Apparently this chain (there are 4 now) is expanding rapidly and they have their sights set on the lucrative grocery store frozen food market in the future.
I was expecting the food to be fast and good like the Noodle Box downtown. Nothing could be further from the truth. We were ignored for about 10 minutes after being seated. I finally had to go ask if we were supposed to place our order at the front counter or if we have a server. When our server did finally come, she was very friendly and helpful. I would have rated her service a 5/5.
What happened next is my reason for giving the service a 1/5. The other server (not our server) walked by our table and happened to notice the picture of my 1 year old daughter on my cell phone home screen. Without asking or saying anything, she grabbed my phone off the table and held it up saying "Awwwwwwwwww cute". Now I've had many people comment on the picture, but never had someone grab my phone without asking. To me this seems rude. Then she proceeded to go on and on about her own 3 kids and how just today she had trained one of them to wipe it's own ass for the first time. I should also mention, this was after we had started eating. The entire time she was talking I looked away out the window and said nothing hoping that she would take the hint and go away. She didn't. Eventually she had no choice but to leave to attend to her own tables, but by this time she had already ruined the entire dining experience. I really just wanted to sit and catch up with my wife, not listen to some strangers' potty stories.
The food was also nothing to write home about - we had the Pad Thai with Chicken (#43) which was mediocre at best. It seemed like something you would get at a grocery store deli or in a frozen food package, not something from a little Thai place. We also had some Rice and beef dish (#31) which was just nasty. We eat at Siam (a Thai restaurant downtown on Fort St) regularly and maybe we have been spoiled by their top notch food, but this was just horrendous.
Finally, to end our dining experience I went to pay with my credit card. The server took my card to the till, only to return moments later with my card explaining that it has a "chip" so I have to come put in my PIN. She said just to come on up anytime I was ready. When I came to pay, the server had not yet brought my card to the till, so I couldn't pay. Then I sat back down, and she dropped the damn card back off at our table, which meant I had to get up and go to the front till again to pay. The whole experience was just a huge cluster f***. There is no way I would return.
Our bill came to just over $25 for two dishes. This isn't too expensive, but certainly isn't a bargain considering the poor quality of the food.
Never in my life have I not left a tip at a restaurant, because I have friends who are servers and understand that servers have to tip out the kitchen and can actually LOSE money if no tip is left. But in this case I left nothing. I was actually trying to decide if it would be more insulting to leave 1 cent or just nothing.
In any case, avoid this place like the plague. Maybe the other locations are better - I've heard Langford is decent - but I learned my lesson.