I've never been so frusterated at any restaurant before this one.
I would consider myself as a regular customer at Happy King...despite some previous comments about the restaurant....I haven't had any bad experiences with their service. I guess it could be because I go there so often, the workers all recognize me.
So last night I went there for a late night snack with a friend. The food and service was ok as always...nothing spectacular or outstanding. Our bill comes and it was about under $20.00. Unfortunately, neither my friend nor myself had cash...we only had credit on us. Since the sign at their front counter clearly states VISA or CASH, I figured, oh i'll just pay with Visa. Boy was I wrong.
The owner's wife looks at the bill, then looks at me and says "You can't pay with Visa, your bill is under 25.00. You can only use Visa if it's over 25.00"
I was like, but you didnt' state that on your sign? It says Visa OR Cash. I don't have any cash... sorry.
Then she said, I don't just accept Visa for a measley few dollars...you come here often, you should know that there's a limit. There's a Scotiabank across the parking lot. You can get money out from your Visa."
I was so floored that she would say something so crude! Especially coming from her...the owner's wife! Is she trying to drive business away?!
I just said, Sorry, I'm not going to get charged interest just because you didn't clarify on your sign that there's a minimum charge to use Visa. And since you know that I come often, have I ever just spent a 'measly' few dollars here?! Apparently Happy King's business MUST be doing very good considering you're too good to accept just a measly few dollars for your business. Don't worry, I'll make sure I take my measely dollars to another restaurant next time!"
In the end, of course she had to accept my Visa payment....but my gosh I was very appalled by her rude customer service! Who fights with their customers in front of other people?!
Clearly they are doing too well to care about customer service standards since they have such a huge chip on their shoulders.
Definately will not go there again!!