Twice in 2 weeks, and am I ever glad that I went back.
The first time there were 4 of us, and we had a reservation. We were sat promptly (we were early), but no one seemed to want to bring us anything. Like menus. Or water. I watched the man who sat us at the table stand at the bar text messaging instead of bringing menus. No one seemed to want to talk about the menu, but a woman did remind us that they need the table back at a predetermined time. Our friends come fairly regularly, and they were sorry that a favourite staff waiter was not there that night.
There was nothing special about our first time there except the food, which was very good.
My friends all but begged us to give it a second chance, and so I did, the following week on the same night. I was shopping on Granville Street, and came back with a friend for the Caesar Salad. I think we got the waiter that my friends talk about, because our experience was welcoming, and warm.
We were just seated when he arrived with our menus, and offered to get us water while we 'settled in'
He came back and talked about the menu, and actually sold me on something different (we still had the caesar) than I had thought I would try, explained how the wine list worked in concert with the menu. It was almost completely different from the service we encountered last time. Welcoming and hospitable.
I will be back, and hope to get the same sterling service that we received on the second visit