A friend and I went there for lunch today. We were thinking of using this restaurant for a few charity dinners we are hosting. The Service was so bad, we will never go again.
When we first sat down, we were told by the blue jacket waiter that we should ticked off what we want and for sure the kitchen will send the right food over.
We ordered stuffed eggplant - it was cold; where it should be freshly pan fried; most likely it was sitting for a while.
Our Beef balls was given to the next table over (it was plopped down before the guests said they don't want it) We told the server that it was ours and she said that since she had served it to the next table, she will have to get it from the kitchen.
After that, all our food that we ordered was sent to the next table first and the guests there told the servers that it was our food. The server keep claiming that it was the waiter's fault for writing the wrong number down. They never asked before plopping the food down.
Then we ordered some spareribs and there was a long human hair in the dish. We told the black jacket captain and he just shrugged his shoulders and said it was our hair. He won't even take away the dish.
We have had it with the food and service so we asked for the bill. We were given a small adding machine tape clipped to our order form. You would expect that from a smaller home style restaurant but not for such a fancy restaurant.
As we were leaving the servers knocked over a teapot and iced water off the table on the other side. She was flustered since she is still holding the platter stacked with food and NO ONE came to help her. The guests that got the hot water spilled felt sorry for her and started cleaning up. This type of incident is not supposed to happen in fancy restaurant.
It was such an Oxymoron that this restaurant won the Zaget award and a bunch of other restaurants awards.
We will never go there again even though its a beautiful location.