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SaraJohnstonDelta, B. C. CanadaSince September 2, 20161 Review
Average Rating
1.5 (1.5)
  • Food1 (1)
  • Service2 (2)
  • Value1 (1)
  • Ambiance2 (2)

Reviews

Displaying 1 - 1 of 1 Reviews Found
One 20 Pub & Grill8037 120th Street, Delta
Refused to make it right
Submitted Friday, September 2, 2016 - 3:11pm [Dine in]

My family and I were long-term regulars at this establishment until our last experience here. The food and service were horrible and my husband ended up with food poisoning from his seafood pasta. He was very ill, and missed out on a family weekend with the kids, as well as a very important business meeting. I phoned the restaurant and left my information and was advised that the owner would call me back....never received a call. I emailed the restaurant and also wrote a negative Facebook review. There was no reply to the review, but they did take the time to reply to the woman who responded to my comment about how she no longer eats here either...nice. I did receive a reply to my email, in which they defend the quality of the food and tell me that they hope to regain my trust in the restaurant. I replied, advising that we have four young children and that I find it difficult to justify spending more money with them at this point and asked how they feel they will attempt to regain our trust. It has been a few weeks, and no reply. I'm disappointed that our local pub is not making mre of an effort to make things right.

  • Food
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  • Ambiance