I've been to Samosa Garden numerous times over the years starting when they first opened. For a while it used to be my favourite Indian restaurant as the food could always be counted on to be delicious and flavourful. I don't know what has happened here lately, but the food quality has really gone downhill.
The service was never great to start with, as none of the staff (servers included) ever smile or even try to make conversation with customers. And once you're seated for the buffet, forget about seeing them again...you even have to get up and go ask for drinks and even the bill. But the food was what kept me coming back.
My last visit (September 1, 2009) was particularly disappointing. On the buffet trays, the rice (both the basmati and the pilaf) was not cooked well enough. (Not a pleasant feeling having to crunch on rice!) The naan bread tray had very little bread in it, and what little was there was cold and hard. The tandoori chicken, while the tray was almost full, tasted a little burnt. The most disappointing dish, however, was the butter chicken (which was my favourite dish at Samosa Garden) tray had only sauce in it and was void of any meat. I had to walk up twice to the staff to ask them to refill the trays. After waiting more than 15 minutes, they brought in a small bowl of butter chicken and put it into the tray. I ran up to get some before the other customers (who had been waiting as long) finished it off. Still no fresh naan bread, and by this time, the burnt tandoori chicken tray was almost empty as well.
I ate, walked up to the counter to ask for my bill, paid it and left...with no plans to come back again. They've just lost a formerly satisfied and loyal customer.