This is one of the few ayce Japanese options in Surrey, so it basically monopolizes the market. The only other one operating is much, much worse than this avoid it like the plague (nordel sushi).
I'm a long-time customer at this location, and I've learned to put up with the lack of service, because again there is no other choice in the area.
The food isn't the greatest but it is edible usually. Sometimes the chicken terriyaki will be microwaved and too rubbery and dry to eat, I suspect they reheat day old one's. They are stingy and limit you to 2 or 3 pieces of small sashimi. Their nigiri pieces also have smaller cuts of fish on them.
However they do freshly prepare sushi, so it's not all bad.
The AYCE menu doesn't have much choice, but some of the items are good. I like their sunomono, karagge, tofu, and oyako don even if it is mostly rice.
The service here is surreal. It is so unbelieveably bad. The elderly lady marching through the restaurant looks beyond miserable. It looks like she never ever smiles and she looks really mean. I've noticed that she is nicer to some patrons but I haven't been able to figure out why.
She looks like a prison guard. If you dare to point out that some dishes are missing that you ordered, she will bark out well finish the dishes that have come.
There's another server with curly frizzy hair, who is always half-running through the place. She is a bit friendlier but she tends to forget to serve even more dishes you ordered than the mean lady.
They never make eye contact and they try to avoid you for ordering a second round.
The guys making sushi at the counter are a bit nicer. Periodically they will offer to take your order. But beware of the slightly chubby middle aged guy. He never ever gets your order right and will just make much more than you requested. It's like he is on drugs or something or just drunk.
I've never experienced such bad service in my life. The ironic thing is that now I'm used to the surreal service but at the beginning I was like WTF.
So the other day I paid with a CC. I usually pay with cash. And after signing for the bill. The waitress nastily said, next time tip. And I just glanced at her, as I was planning on just leaving a cash tip as I had enough change.
They recognize me now, that I've been there a few times so they know I'm a pretty regular customer. Yet this lady had the nerve to demand a tip. I was floored. There is NO service, the prices have recently increased by a dollar, and the other times I tipped apparently did not count. In fact she didn't even have the patience to wait and see whether I would add a cash tip, she just demanded it after I finished signing the visa slip.
Just really bad customer service with bad customer relations left me with a bad taste in my mouth.
I will never be returning to this restaurant no matter how bad my sushi cravings get, I will instead head to Richmond or New West for much better AYCE, without the attitude and sub-standard service.