I work very close from this restaurant. I used this restaurant for business lunch or dinner often. Food is great at this restaurant and I always thought this Chinese restaurant was the best in downtown until our co-worker had some very unpleasant experience the other day...
One of my co-worker from China loved this restaurant. They have regular menu, which our office staff all loved. Also, they have lunch special, take out only for only $5.25 (including tax). So my co-worker almost every day ordered take out menu (menu changes weekly). However, one day, he ordered a chowmen dish and turned out they used the kind he did not like at all. He opened it and saw the noodle, and told us "I do not like this noodle at all". Since he was a regular customer and possibly one of the best customer, we encouraged him that he go and ask for something different.
5 min later, he came back with the same dish. It was too bad the restaurant would not want to change, that is fine if it is their store policy.
However, we were all surprised what the manager of the restaurant told him.
She told "I don't mind if you don't come back anymore".
I was really disappointed.... I really liked the food in this restaurant but this manager forgot about the basis of the customer service. It is only $5.25, and possibly did not hurt them at all even if she exchanged the dish.
Since then, our office staff won't go to this restaurant at all. Too bad that they lost the customers and business, but if the manager would not mind if we do not go back, that is the way it is....