We were really looking forward to the opening of the North Shore location of Fatburger; we've been a fan of the restaurant since visiting it in Las Vegas seven years ago -- and enjoying the downtown location in Vancouver's West End for the last couple of years.
Sadly, our North Van Fatburger experience did not live up to expectations.
For starters, our waitress made a mistake on our order (she forgot one of our group's meals), so that when our food came up, three of us had our lunch, and one of us had to go without. Obviously, this was awkward. Ten minutes later, the rest of our food finally came up -- albeit without apology from management of staff.
What made the poor service scenario stranger was that the restaurant was practically empty, yet there was plenty of floor-staff on hand (except for in the kitchen strangely, where one poor fellow was taking care of all of the cooking!)
The food was solid; but we did we have complaint: The portion of the expensive chili-cheese fries was small, and the cheese unmelted.
Here's the final kicker: when I approached the manager about my bill (which was the source of some confusion), I mistakenly used the term "original" to describe the regular Fatburger we had ordered. She proceeded to scold me: "What do you mean? We don't sell an Original here! That's White Spot!!"
Well, thank you for the smackdown, lady. But next time I need a Fatburger fix, I'll be down on Denman Street, where service is efficient, staff is friendly, and management takes care of customers when dinner goes sideways.