Stopped into La Regalade in West Vancouver for a family dinner this weekend, and could not have been more shocked or dissapointed.
To be honest, I have avoided this restaurant until now as I have heard that it does not live up to its reputation but a family member wanted to give it a go.
What can I say but average food, average attention to detail, average service, and a poor by-the-glass winelist, to say the least. Our server was rushed, not terribly attentive, and clearly did not understand his menu or wines.
We began our evening with one of our party asking our server for a reccomendation on a "sweet wine" from the glass selection. The server informed her that their glass of Fume Blanc, " was in fact Sauvignon Blanc" and as such, was quite sweet! Excuse me??? Sauvignon Blanc is of course fruity and dry, not sweet, and Fume is stylistically even dryer. Huge gaff here on a VERY simple question.
Our appetizers arrived a short time later, along with bread (which as another reviewer has suggested; certainly was not made from scratch). While the muscles were quite delicious, the Prawn and Lobster Ravioli the rest of us ordered contained brutally overcooked seafood, and mushy, doughy pasta.
In anticipation of my entree arriving, I ordered a glass of Cote du Rhone to compliment my meal. This glass of wine (from a bottle which had certainly been open too long), was served to me so extremely warm, that the glass actually cooled down considerably over the course of our dinner on what was a rather hot summer evening. Certainly by-the-glass red selections are often served warmer than ideal, but this wine must have been sitting in close proximity to a heat source to have reached this point.
For our entree, I ordered the filo-wrapped beef tenderloin (note: medium rare), while others ordered the prime rib. The prime rib arrived properly cooked and tender, but shockingly devoid of much flavour. A little salt turned this around slightly, but not completely. As far as my tenderloin goes, it arrived cooked until literally grey; certainly mid-well to well. What bothers me most about this situation, is that this dish is served cut in half. It was plainly obvious for both chef and server to see that not only was this not medium rare, it was grey! Of course (and this is slight speculation) it seems that this very apparent and obvious mistake was ignored in the hopes that I would not notice. While being promised a replacement in short order after I requested a new piece, it took a further 20 minutes for a replacement to arrive.
While we enjoyed ourselves this evening, as at the end of the day it is the company, not the location counts; this restaurant should be avoided at all costs. My experience has confirmed and reinforced the many horror stories (many worse than mine) that I have heard about over the last while, and it has become apparent that this restaurant is passed its prime and no longer relevant.