It's a shame that the owner and waitress taking orders over the phone are such idiots, because the pizza is genuinely good. Ordered from here before and gave compliments to the owner and chef, who seemed like wonderful people during my dine in experience. A couple of weeks ago I ordered some delivery from them. The first thing that went wrong was the girl who answered the phone, she provided me with the absolute WORST kind of attitude I've encountered and I would honestly rather spend half an hour speaking with a telemarketer than have to go through her again. She answered, said hello then put the phone down without asking me to hold. I could hear her in the background talking with another employee and after leaving me in limbo for a solid 3 minutes I hung up. I called back and she answered again, when I told her what happened, expecting an apology, she just said "Oh. What do you want?" ...Seriously. So I tell her my order and she doesn't even read it back to me after to confirm everything that I asked for, so I asked her to read it back. She only got one of the four items right. Great. I asked her what my total came to and she just said "30 minutes" and hung up on me. I called back, in complete shock, and said "HI, I JUST CALLED HERE, CAN YOU PLEASE TELL ME MY CHEQUES TOTAL?" TO which she hung up on me again. Fine. Whatever.
I wasn't even expecting the food to come and to my honest to god dismay, it arrived; not thirty minutes later though, but an hour and a half later. The delivery guy was the only person to give me a straight explanation and an apology on the poor service, that's about the only saving grace here. The pizza was good, and like I said, it's a damn shame that it was, because I'm really going to miss it since I'm never ordering from Bella Roma again.
I called and asked to speak to the owner, who I once thought was a lovely man, only to be given excuse after excuse, no apology.
There are places with better pizza out there, that DOESN'T come with sh*tty service.