I've been to this location many times (with pretty consistent, good service + food) and what happened yesterday was the worst experience I've ever had! After this, I won't go back again.
When my friends and I first approached the entrance, one of the employees (a server) was having a smoke about 2 feet from their take-out window. When we got close, the server finished her cigarette and walked in front of us, with the disgusting smell of cigarettes trailing behind her... .. very appetizing. Once we got inside, we stood with 2 other parties for 10 minutes even though there were 5 empty tables. When the host finally decided to help us, he sat me and my friends at a dirty table all the way at the back. We sat at the table for around 20 minutes before one of my friends had to flag one down really loudly. Our server came over and all he said was "hi, what's up?". No "what can I get for you" or "would you like any drinks"...he just asked us "what's up" and stood there until my friends told him we're ready to order. We also asked him to wipe our table since the host or busboy didn't (there was solid food on the table and the host put our menus on top of it....I had to get tissue from my bag to wipe off the stuff).
The only good thing that came out of this was the server who gave us our food. He was really polite and friendly. But, because of our original server's mistake, he gave me a beef burger even though I ordered the chicken one....this just added onto our already crappy night. The guy who gave us our food, however, was kind enough to offer to remake my friends' dishes since they waited for my chicken burger. Btw, the food was decent but nothing special (fries were over-salted tho).
When we were all done with our food, we waited a good 20-25 mins before we got impatient and I had to go find my server to get the bill...I don't think I can go back for a long time unless they get their act together. Those other employees could really learn a thing or two from the awesome server.