Submitted Sunday, October 4, 2009 - 4:37pm [Dine in]
My Husband and I tried Onyx last night, after cancelling a reservation at another location. We had heard a lot of buzz about this place. We had a glass of wine in the lounge while awaiting a table and had the appy saganaki - this should have been a clue as it seemed highly breaded, greasy and deep fried - far lower standard that tradition greek restaurant saganki.
We were shown to a dimly lit table along the wall with poor light and no candle. I ordered the special duck breast and my husband the sirloin steak. We added sides of yam gratin and long beans. The server had to check 3 times that the saganaki had been ours and yes we had consumed it. We waited patiently for our meal, with no bread until 2 min before our entrees arrived. My husband wasn't drinking but had to leave copious hints and ask for a water refill. The meal arrived and my duck was barely warm and very tough. The cherry reduction was sour and syrupy and didn't compliment the duck at all. The beans were also pretty cold, though crisp. My husbands steak was fair, cooked to his liking but lacking seasoning. Again we waited for the beverage refill through dinner, and I wasn't offered another glass of wine until I asked. Other tables that seemed to know servers were seated and enjoying appies and bread very quickly, so it seemed to be possible. We refused dessert given our meal and completed a comment card with our payment. There was no concern from either the manager, or server who read the card immediatley. This place is small, but I counted over 8 servers, so I don't know why there were such service issues. The growing pains should have been ironed out by now, and I can forgive some tough duck - but the lack of care and concern and overwhelmingly poor service has made me scratch this place off my list for future dining experiences.
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Submitted Saturday, May 3, 2008 - 12:22pm [Dine in]
My husband and I recently tried this place after my initial lunch booking didn't work out. The website makes it look impressive and I was eagerly looking forward to some fresh fish (being so close to Steveston dock). The decor is simple - tables are too close with no privacy and the vinyl tablecloths are not my idea of ambience. I asked upon seating if the owner was in (I mentioned him by name). You'd think the server might have taken that as a cue to be attentive. I had the seafood trio - the stuffed salmon was so dry it was like eating sawdust, the prawns had obviously been pulled off a skewer - both items seemed like they had been purchased pre-portioned, rather than fresh. My husband's curry chicken was billed as fresh cubed chicken in their homemade sauce. Every bite had a skewer hole in it!! We were planning on skipping desert, but didn't even get asked as the server was distracted by her friends that came in to dine. We had to wave her down for the bill. We won't be back and won't recommend this place to anyone.
Was this review helpful? 2 / 4 users found this review helpful.