We've been here a few times before and each time we really enjoyed the food and experienced good to great service. The food is more authentic than the average Tri-cities sushi joints and the prices and quality are great.
However, we just had lunch there today and it was like the twilight zone! We arrived just before the lunch rush and were greeted by an waitress who showed us to a booth. Nothing out of the ordinary...
10 minutes later we haven't even got our menus and people that came in 5 minutes after us are already sipping on their green tea and ordering. On top of it she makes it to a group of 3 guys at least 4 times while we sit there wondering what the hell is going on.
Anyway, I get up and approach her and ask if she is our waitress and explain to her we haven't even received our menus yet while she tends to people that just came in.
To make a long story short we were not the only ones as about 5 take out customers and a couple of other tables that had ordered also waited to place an order etc.
The food was good as usual and no problems there.
I figured out why the service was so different from our first visits - THE OWNER WAS NOT THERE.. Usually he has that place running like clock work and he did show up by the end of our meal and boy did the attention to service change almost instantly.
I hope he does well as I can see he really goes out of his way to make sure the customers get treated right. We will still return based on the good food and his dedication.