Very disappointing after taking my lady friend that wanted Japanese
Submitted Tuesday, December 6, 2011 - 7:30pm [Dine in]
Food so-so but service atrocious. First of all, there was very little service during the meal--our water was not refilled, no one asked us how the food was, etc. The Japanese waitress brought us the wrong food item and then when the bill came, we were charged for both items. Finally, when we tried to pay at the end, we asked to pay the "recommended tip" in cash while the meal was put on our credit card. The manager, Mr Ho (or simialr Japanese name), came over and started berating us, saying we must charge both the meal and tip on the credit card. He refused to let us pay the tip by cash. To start I wsanted to get out of there anyway. He said that if we charged the meal only on our credit card and paid the tip separately, we were not allowed to come back to the restaurant! It was unbelievable. and I had a night planned with my lady friend he was ruining. I have never seen such complete lack of customer service in a manager. He obviously did not care about keeping customers. A dim sum meal should be a treat. The service ruined it.
Was this review helpful? 10 / 35 users found this review helpful.
Submitted Tuesday, December 6, 2011 - 7:15pm [Dine in]
In an suburb strangely devoid of many top-notch eating options, Browns shines out as Richmond's beacon of civilised dining. The long, low-lit space filled with modern tables is suited as much to business lunches as it is to post-work meals and drinks with dates. Now if you don't bring your own they have very sexy and relaxed blonde staff that confidently attend to a varied range of customers, from food-lovers drawn by the cute staff to tourists who found the place simply by driving past.
Andf then there are people like me that are attracted to good food, good wine and beautiful women.
Bottom line is this is the best place in Richmond for a fabulous meal in a sexy busy restaurant with service that is professional, attentive and friendly, food is inspired -good sized portions very reasonable prices and great house wines. just love it!
Was this review helpful? 12 / 31 users found this review helpful.