Sometimes I wonder how restaurants stay afloat - especially when the service and food are atrocious. It was so bad that I tipped below 10%....actually make that 2.5%!! First off, they shouldn't be allowed to be a 'Japanese' restaurant. Maybe they had an off night, who knows, but I've never seen so many people complain. One couple got fed up that they asked for the bill before their food came. The waitress apologized which meant they acknowledged their mistake in being tardy with the food. Our table wasn't far off from doing the same! I realized that they over spent their time with preparing take-out orders. The restaurant wasn't even half full and it seemed everyone had been waiting for their food for a long time.
When our food came, the waitress said 'sorry'. The chicken karage looked inedible. Looked like small leftover pieces of chicken put in the deep fryer. It was placed over chopped lettuce - worst presentation of food I've ever seen.
Next came the salmon sashimi. Can't go wrong with serving sashimi right? Wrong!!....because the cut was all wrong! And I didn't like how they threw the wasabi on the dish.
The next dish was their special called the 'Metro' roll. Again the presentation looked very disgusting. The rice was warm, not properly cooled and I don't think they added sushi vinegar. Also for the first time there were fish scales on the food. Yuck. I'm not even gonna go into detail about the green stuff on top...
As for the service, one take-out customer was complaining that they added too much to his order. The waitress had the nerve to say he was wrong. The guy left disgruntled. Then a few minutes later he came back and this time raised his voice saying they were the ones who made the mistake. We didn't stay to see what happened. We paid our bill with a next-to-nothing tip and left.
Overall rating is POOR. Usually I don't write these sorts of reviews, but this place was an exception. Highly not recommended.